Refund Policy
We stand behind our service and want you to be completely satisfied. Learn about our refund policy and how to request a refund if needed.
Table of Contents
This document was last updated: 15 August 2025.
You may request a refund for payments made to SlothUtil within the cancellation period:
Refund Eligibility
We offer refunds under the following conditions:
- (a) Starting from the date of your payment;
- (b) Ending 14 days after your payment date.
How to Request a Refund
To request a refund, email us at help@slothutil.com. Please include your reason for the request and attach the invoice or receipt for the payment. admin@slothlab.app.
Refund Exceptions
A full refund will be provided unless any of the following conditions apply:
- (a) If the SlothUtil service (e.g., YouTube summarization or speech-to-text transcription) has already been fully used, the payment is non-refundable.
- (b) If the service was partially used at the time of the refund request, a partial refund may be issued based on the proportion of the service already provided.
Processing Time
Refunds will be issued using the original payment method, unless otherwise agreed. No transaction fees will be charged to the user.
We aim to process refunds without undue delay, and within 14 days of receiving your valid cancellation request.
This policy applies only to digital services and does not affect any statutory rights under consumer protection laws in your country.
Contact Information
For any questions about our refund policy or to request a refund, please contact us:
⚡ We typically respond within 24 hours
Have Questions?
Our support team is here to help you understand our refund policy or assist with any issues you may have.