Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our transcription services, or contact us for support.

• Account information (email address)
• Audio and video files you upload for transcription
• Payment information processed through Stripe
• Usage data and service interactions

We use the information we collect to:

• Provide, maintain, and improve our transcription services
• Process your audio/video content automatically through our systems to generate transcriptions
• Handle billing and payment processing
• Send you technical notices and support messages
• Respond to your inquiries and provide customer support

Important: We do not manually access, review, or store your uploaded content beyond what is necessary for automated processing. Your content is processed by our systems and third-party AI services solely for the purpose of generating transcriptions and summaries.

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• With trusted service providers (such as Stripe for payment processing)
• To protect our rights and prevent fraud

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We retain your transcriptions and generated summaries for as long as necessary to provide our services to you. Original uploaded files are automatically processed and not permanently stored on our systems. You may request deletion of your data at any time by contacting us.

Data Protection: We implement automated data processing workflows that minimize human access to your content. Your data is handled by secure, automated systems designed to protect your privacy.

Our service integrates with third-party providers:

• OpenAI for transcription and AI processing
• Stripe for payment processing
• Supabase for data storage and authentication
• AWS for hosting and infrastructure

These providers have their own privacy policies governing their use of your information.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability

We use cookies and similar tracking technologies to improve your experience on our service. You can control cookie preferences through your browser settings.

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

If you have any questions about this privacy policy, please contact us at:

Email: admin@slothlab.app